Thank you for visiting abellahomeco.com and viewing our Terms & Conditions. Please read them carefully, as you agree to be bound by them when making a purchase.
Registered Address
THE BIG PINE LIMITED
47-49 EXETER STREET
PLYMOUTH
DEVON
PL4 0AH
Company No. 03395458
Description of Products
We make every effort to describe the products offered for sale as accurately as possible. However, we reserve the right to add, remove or amend products without notice. Photos of finishes and colours are for illustration purposes only and may not reflect a true likeness of the finished product.
Payment for Orders
Placing an order constitutes a contract between you the customer and us (Big Furniture Superstore) the retailer. All goods must be paid for prior to delivery.
When you enter your name & address details and check out, you will be taken to the Secure Hosting payment service provider website to enter your credit or debit card details. This is a secure page and your details are encrypted during transmission. Big Furniture Super Store will review your order and check that the correct delivery zone has been selected before processing your payment. If there is any query we will contact you using the contact details you have provided.
Cancellation
You may cancel your order at any time within 7 days of placement without charge unless the goods have already been despatched, in which case you will be liable for our delivery/collection costs as below.
Any goods returned within 7 days of receipt will attract a full refund, with the only liability on the customer being the costs of delivery and collection. The goods must be in their original packaging and be in perfect condition. A refund will only be given when the returned goods have been received and inspected by us.
Product Guarantee
All furniture from the Abella Home Co comes with a 1 year guarantee against manufacturing defects. Should a problem manifest itself within this period the furniture will be repaired or replaced.
Replacement of damaged goods
Goods that are damaged on arrival with the customer will be replaced at no additional cost. It is in the customer's own interests to unwrap and fully inspect all furniture at the time of delivery.
Customers have up to 7 days following delivery to report damage, we will then ask for photographic evidence of the damage along with the packaging, we will then ensure the smooth transition of replacing or repairing your furniture as quickly as possible.
Delivery
All items featured on this web site are normally delivered to the customer within 1 – 12 weeks. Furniture delivery quotes refer to the maximum time anticipated for customers’ furniture to be dispatched from the manufacturer to the end consumer. In all cases delivery quotes are not guaranteed but should be regarded as a guide to the anticipated waiting time under normal circumstances.
Goods will be delivered to the doorstep only unless stated by our suppliers.
If assistance is likely to be required in unpacking and inspection of the goods, please mention this to us when we telephone you to arrange delivery.
It is the customer’s responsibility to ensure the furniture they purchase can pass through the doorways, hallways, rooms and staircases to the room of their choice. No responsibility will be taken by Abella Home Co. in the event of restricted access the goods will be left at the nearest convenient point for the customer.
It will not be the responsibility of Abella Home Co or delivery teams to deliver, unpack or assemble furniture in locations that have no reasonable access for the items being delivered.
A residential phone number must be provided for all orders placed, and this number must be for the address on the order, and in the name of the person placing the order. We must also have a number (eg mobile) at which you can be contacted on the day of delivery.
Delivery of large items
Larger items, such as beds, wardrobes and tables, in the ranges of fully assembled furniture are often supplied partly dismantled to assist in delivery. Abella Home Co. will not undertake the assembly of these items. Deliveries will be to doorstep only unless stated.
Delivery charges
Delivery is free over £75 but in some cases depending on the supplier there may be a delivery charge. This will be calculated before checking out.
Care Of Items
Care, inspection and handling of goods
Wood will exhibit variations in colour, grain pattern and tone within individual pieces of furniture and between different items of furniture from the same range. This is not a fault but a natural characteristic of the material. Wood will also change colour as it ages. Again this is not a fault but part of the inherent characteristics of the material.
It is not unusual for wooden furniture to crack or split as the timber settles; this happens more frequently with waxed furniture and is completely normal.
Wooden furniture will swell in damp conditions and shrink in hot, dry conditions. The furniture we supply is not suitable for areas which attract strong sunlight and heat such as conservatories.
Waxed furniture requires regular wax treatments to preserve its appearance. The wax is merely a coating on bare wood, and as such the wood will exhibit shiny marks where the wax may have been rubbed. This is natural and unavoidable.
No wooden products are stain or heat resistant, although a lacquered product offers slightly greater protection.
No refunds will be payable for damage caused by mishandling furniture, misuse of furniture or the application of unsuitable coatings, polishes or abrasives.
Colour variations
The colours represented in the images on this website are for guidance only. The colour may not be a true representation of the colour of the product.
Distressed furniture
Customers are required to familiarise themselves with what is commonly understood by the terms ‘distressed finish’ and ‘distressed furniture’ before ordering such items. These terms mean the goods will exhibit a variety of imperfections to the surfaces, such as cracked, flaking or incomplete paintwork or lacquer, marks, gouges, splits or cracks to the surfaces or any other blemishes deliberately intended to create a worn, aged or re-used appearance.
Painted furniture
Wood and wood-based furniture has inherent inconsistencies in the absorbency of its surfaces. It is inevitable therefore that this will result in some colour variations in the finish on mass-market painted furniture. There are also variations in colour finishes as depicted on the internet due to technical factors, such as lighting of the furniture when photographed, and editing of images.
Paint is normally only applied to the external surfaces of furniture. Internal surfaces will either be in bare wood or a thin or mist coat.
Special orders
Goods which are ordered to a non-standard specification or finish cannot easily be offered for resale, so they are classed as special order items. Customers who cancel a special order are liable for the costs incurred by Abella Home Co. This includes any carriage costs incurred or any charges made to us by the manufacturer no less than 40% of the total value of the order.
User Registration
Users may register their name and address details with the Abella Home Co. website via the users button. This saves returning customers having to enter their details afresh, and also allows them to view their order history. A user who registers will be sent an email with a link to confirm the registration.
The details required do not include credit/card information and are saved only for this purpose. They will not be passed on to any other organisation.
Use of Abella Home Co. Website
Abella Home Co. owns the copyright and all other intellectual property of, or has the right to use and make available for purchase where relevant, all material on the site including but not limited to the text, graphics, logos and all other material available or downloaded through the site.
Any links to third-party websites are provided for information only and do not imply an approval or endorsement of the site. Abella Home Co. shall not be held responsible for the contents of any linked site; and shall be under no liability arising from your use of these sites.
The site is provided 'as is' and without warranty of any kind to the extent allowed by the applicable law. Abella Home Co. does not warrant that the Site is free of errors and/or omissions, worms, viruses, Trojan horses and the like. You are solely responsible for your use of the site and any materials contained therein.
Variation of Terms & Conditions
Abella Home Co. reserves the right to change these Terms & Conditions at any time and without notice. You will be automatically bound by these modifications when you use the site, and should periodically read these Terms.
Complaints
In the unlikely event you have a complaint with a product or service that we have provided, please in the first instance contact us via email or alternatively in writing to Abella Home Co, 47-49 Exeter Street, Plymouth, Devon, PL4 0AH
Price Match Promise
Here at Abella Home Company we are proud of our excellent Customer Service and that we go that extra mile for our Customers, but we never want price to be the reason that you shop elsewhere.
If you are looking to purchase any product from us and you can find the same items advertised and in stock at a lower price on other retailer’s website, please email us at sales@abellahomecompany.co.uk with a link to the product and we will endeavour to match the price or in some cases even beat it!!
Please note that the Lowest Price Guarantee only applies in the following conditions are met.
